Return policy

General Return Policy

You may return unopened items sold and fulfilled by FlagsAndStuff.com within 15 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error.

Exchanges

If you received a faulty item and need to exchange it for the same item, we will send you a new one free of charge. Please email support@flagsandstuff.com with all exchange requests.

Please note: It may take 2-3 days before a new item is sent.

Refunds

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Partial Refunds

Partial Refunds may be issued for the following items:

• Most items that are returned more than 30 days after delivery
• Any item that has obvious signs of use
• Any item not returned in the condition it was received.